Privacy

Information we collect

Snickerdoodle collects contact, organization, campaign, audience, schedule, and delivery information submitted through a purchase email or the private campaign survey. We also keep intake, order when applicable, and support records needed to provide the service.

Analytics are disabled by default. Analytics are never collected on the private campaign survey or payment receipt pages. When analytics are enabled on public pages, recorded events exclude URL query strings and fragments. Privacy-safe operational error information may be recorded to help keep Snickerdoodle reliable.

How we use information

Racoben Engineering, LLC uses collected information to respond to product questions, provide support, prevent abuse, maintain business records, and improve the site. When commercial intake is available, it is also used to process requests and prepare and deliver campaign materials. We do not sell your personal information.

Service providers and access

Information is available only to authorized personnel and service providers needed to operate the site, such as hosting, database, analytics, and email providers. Those providers process information under their own terms and privacy practices.

A validated server submission creates a durable intake record before any checkout redirect. The manager queue contains receipt state, payment state, order reference when applicable, and the accepted terms version—but no raw survey answers, delivery email, card information, Stripe payload, or customer secret. Queue access requires an active owner and a live authenticated session and is itself audited.

Stripe processes checkout and payment information. Racoben does not receive or store a full payment card number. Do not include passwords, payment card numbers, health records, government identifiers, or other unnecessary sensitive information in the campaign survey.

Retention and security

If you choose to save a survey draft, its contents stay in this browser tab’s session storage. Drafts can be restored for up to 24 hours after the last save; closing the tab may remove them. Turn draft saving off to delete the stored draft. Avoid saving on a shared device. This does not submit your survey or create a customer account.

We retain information only as long as reasonably needed to provide the service, resolve disputes, maintain required business records, and meet legal obligations. We use access controls and other reasonable safeguards, but no online service can guarantee absolute security.

Your choices

To ask what information we hold about you, request a correction or deletion, or raise a privacy concern, email snickerdoodle@racoben.com. We may need to retain limited records when required for legal, security, or accounting purposes.

Requests are verified before disclosure, correction, export, or deletion. Deletion may remove customer content while retaining the minimum payment, refund, dispute, fraud-prevention, security, and accounting records required by law or needed to establish and defend legal rights.